Shipping policy

ORDER PROCESSING:
Please allow 1-6 days to process your order. Expect an email within 1-6 days to let you
know your order is on the way!


FLAT RATE SHIPPING
Orders are generally shipped within 1-6 days using Stallion Express. Flat rate shipping fee of $7+ applies to orders shipping to Canada and international. 

 

WHAT ARE MY SHIPPING OPTIONS?
We offer various shipping options. Sometimes, a third-party supplier may be managing our inventory and be responsible for shipping your products.

 

SHIPPING METHODS:

  • US Postal Service
  • UPS
  • DHL
  • Canada Post
  • UniUni

 

DO YOU SHIP INTERNATIONALLY?
We offer worldwide shipping. 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

HOW DO I TRACK MY SHIPMENT?
Tracking numbers are provided via email at the time of shipment. Carrier options may vary based on destination. Please note, FedEx will not deliver to PO Boxes, General Delivery locations, or any other location in which a person is unable to sign for the package. If you choose FedEx and have a mailing address incompatible with their service, we will do our best to change your shipping method to USPS prior to shipping. In the event your method is not changed, and your package is returned due to an invalid delivery address, you are responsible for any fees that incur due to the return.

International packages shipped using USPS cannot be tracked once they reach international customs, therefore Art of Play will not be held responsible for any lost or stolen packages if USPS is selected.

 

WHAT IF THE ADDRESS I ENTERED IS WRONG?
In most cases, we can correct the shipping address before the item is shipped out. If an order is placed and the address entered at checkout is incorrect, ItemsByCL is not responsible for the delivery or the fees associated with having the package re-routed (if applicable). You are responsible for double-checking the address to which your order is shipped. If the order does not make it to your destination due to the error in address, ItemsByCL is not responsible for a replacement to be mailed. Also, do not have your package mailed to an address if the address is temporary. In some cases, packages may take several weeks to arrive. If you vacate the delivery address prior to receiving the package, we are not responsible for any fees to receive the package again or for a replacement to be mailed out.

*International packages shipped using USPS cannot be traced once they reach international customs, therefore ItemsByCL will not be held responsible for any lost or stolen packages if USPS is selected.

 

HOLIDAY SHIPPING TIMES
Due to the large influx of orders during the months of November and December, it can take up to 3-5 business days to process, package, and ship your order. Please take this into account when placing your order and allow plenty of time to receive your package prior to the date you need it. We cannot guarantee that any order placed will arrive by a specific date, and all delivery times are estimates only.

 

WHY HASN'T MY ORDER SHIPPED?
While we do our best to mail out all orders within 1-3 business days of that order being placed, there are various reasons why your order may be delayed or not shipped within that time frame. If you require an item to be rushed, please send us a message. We are able to accommodate these requests most of the times. 

 

WHAT IF MY SHIPMENT IS LOST OF STOLEN?
Once orders have left our warehouse, ItemsByCL cannot be held accountable for lost, stolen, or misdelivered packages. If you’re having trouble tracking a shipment, you’ll need to contact your local post office and/or parcel carrier for assistance. If a replacement is mailed, ItemsByCL reserves the right to mail the replacement via any shipping method available.

 

I RECEIVED THE WRONG ITEM
While we try to pack every order correctly, mistakes happen. If you believe you have received an incorrect item, please email us at communications@sourceforus.com and provide us with an image of the item received and your order number. DO NOT open any items that you believe are incorrect. An opened item may be rejected for exchange or credit, even if incorrectly mailed/received.

 

DAMAGE CLAIMS
Although we take great care to pack every order for safe transit, occasionally, damage does occur. Please examine your order as soon as it arrives to ensure there is no damage.

If you do notice damage, let us know by contacting support or replying to your order confirmation email. Damage claims must be submitted within 7 days of receiving the package. Do not discard the damaged item(s), as you may be asked to return them prior to receiving a replacement or reimbursement. Please include your order number and pictures of the damaged items and packaging.

If the damage is outside our control, we reserve the right to refuse to send a replacement or issue a refund. Any claims made beyond 7 days from receiving the product will not be considered for reimbursement or replacement.